Frequently Asked Questions
Everything you need to know about shopping at The ARK elements.
What is the typical shipping timeframe for your home decor items?
Most in-stock orders are processed within 2-3 business days. For larger furniture pieces or fragile ceramics, white-glove delivery may take 2-4 weeks depending on your location.
How do you ensure fragile items arrive safely?
We use custom-engineered, eco-friendly packaging and reinforced crating for our delicate glass and ceramic collections to ensure they arrive in pristine condition.
What is your return policy for home goods?
We accept returns on most items within 30 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Yes, The ARK elements ships globally. Shipping rates and delivery windows are calculated at checkout based on the destination and weight of the items.
Are your products ethically sourced?
Yes, we prioritize partnerships with independent artisans and sustainable manufacturers who adhere to fair labor practices and utilize high-quality, long-lasting materials.
Can I modify or cancel my order after it has been placed?
Orders can be modified within 12 hours of placement. Once an item has entered the fulfillment process or been handed to our shipping partners, we are unable to make further changes.